FAQ

FAQ

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  • What’s in the box?

    You’ll receive 8-12 healthy items (snacks, wellness products, beauty and more). The box is valued at minimum $80 including shipping. Seasonal Subscription box is vegan friendly.

  • What is the cut-off date for buying this season's box?

    Summer box: from June 1st to the last day of August at midnight. (or until we sell out)

    Fall box: from September 1st to the last day of November at midnight. (or until we sell out)

    Winter box: from December 1st to the last day of February at midnight. (or until we sell out)

    Spring box: from March 1st to the last day of May at midnight. (or until we sell out)

  • Where can I order more of the products from my Little Life Box?

    Take a look at our Past Boxes page for more information on the producers, the products and where they can be purchased.

  • Will I be getting any repeated product within 1 year?

    We guarantee that you will never receive the same product twice within a 12 month period, although in some cases you may receive a different flavour/variation.

  • Why didn't I get the same items as everyone else?

    Our boxes can vary, just like a surprise loot bag. We like to support local companies who can't always supply us with enough product for every one of our members. The selection is random and you will always receive 8-12 items of a great value.

  • I haven't received my Little Life Box yet!

    You can check yourself using the tracking number sent in your confirmation email or email us at support@littlelifebox.com and we will be happy to help you out.

  • Can I buy just one box?

    Our boxes are available as a subscription. We recommend you try our Seasonal subscription at which point you can cancel anytime or checkout our Gift Boxes for one-time purchases.

  • When will I be billed?

    Our subscriptions are billed once every 3 months on the same date every 3 months (the day that you signed-up). The 1 year pre-paid subscriptions are one time payments and do not renew automatically.

  • What is our cancellation policy?

    Pre-paid subscriptions are non-refundable. You can cancel your seasonal subscription at anytime. If you cancel your box after a payment has gone through, you will still receive that box, but the cancellation will start the following season. Example: Your seasonal subscription payment went through on December 5th for the Winter box. You then cancelled your subscription on December 30th. You will still receive the Winter box because the payment went through, but you will no longer be billed moving forward.

  • How do I leave a personalized note for my gift box?

    Once you have added the gift box to your cart, leave your personalized message in the ''Note to Little Life Box'' section.

  • How do I cancel my seasonal subscription?

    Although we doubt you would ever want to, when you originally signed up for your subscription, you were sent a confirmation e-mail containing a link where you could go to cancel/manage your subscription. You can of course also e-mail us at support@littlelifebox.com at anytime and we'll be happy to help but very sad to see you go.

  • When will my box be shipped?

    Your first box will ship within 2 weeks of your order being processed. It can take 2-7 business days for the box to arrive once it has shipped. You will then be charged on the same date every 3 months and will receive each box in 3 month intervals.

  • How long will it take to get my Little Life Box?

    Canada Posts' Expedited Parcel service ships in 1-3 days to all major Canadian cities and 2-7 days to outlying areas.

  • What happens if I entered the wrong shipping address by mistake and my box was sent back to you?

    Our shipping costs are actually well over $10 (depending on location) and we absorb those costs. When a package is returned due to the shipping address provided being incorrect, Canada Post charges us full price again for it's return. It will be the customers responsibility for the freight charges incurred both ways.

  • How do I change the shipping address on my order?

    Our system allows you to manage your own subscriptions, but if you need to change the address on your order please contact us at support@littlelifebox.com to make sure that the change has been made properly. We have a tricky system with recurring orders that requires the change be made in multiple areas. Let us help you.

  • What is your return policy?

    We do not accept returned boxes. If a box is returned to us, we will have to charge you for the shipping costs both ways. If you have any problems please e-mail us at support@littlelifebox.com.

  • My box was returned to you. How can I get it shipped back?

    Please contact us at support@littlelifebox.com so we can look into this. If the box was shipped back to us because you didn't go pick it up at the post office of because it was refused at the time of delivery, you will have to pay the shipping fees for us to send it back to you.

  • My tracking number says that my package has been delivered, but I haven't received anything. What should I do?

    If Canada Post confirms that a package has been delivered, it's because somebody has received it. Please call your local Canada Post office to verify what happened with your package. At this point it is out of our hands and we are no longer responsible.

  • I have an allergy or intolerance, is Little Life Box good for me?

    Our boxes include a variety of healthy items that can be either or all of the following: gluten-free, organic, non-GMO, vegan, no preservatives, eco-friendly or fairtrade. Unfortunately, we are unable to customize your boxes.

  • How do I use a promo code?

    Enter the promo code in the discount code section during the checkout process after entering your payment info. If you're having trouble, please email us at support@littlelifebox.com.

  • I processed my order, but didn't apply my promo code. Can you apply it for me?

    Unfortunately we can't apply promo codes once the payment has gone through. If you're having trouble applying your promo code please email us at support@littlelifebox.com before the payment goes through.

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